FAQ + Shop Policies

☆ Contact me on instagram @dorkyflowerchild with any questions not answered here!

 

☆ Processing Time

Pieces can take up to a maximum of 2 weeks to process before shipment. Email or message me before purchase if you have any strict delivery deadlines. 

 

☆ Sizing adjustment

Sizing adjustment is free of charge up to 3 inches! Info about sizes can be found in the description section of that piece. Please message me on instagram after you have made your purchase if you would like to request an adjustment.

 

☆ Lost Packages 

I am not responsible for any lost, stolen, or damaged packages. In the case this happens, customers can file claims through the shipping service website. I recommend adding the route protection program to your cart at checkout to ensure coverage and highly recommend it for international customers. Please make sure your mailing address is correct before submitting your order.

 

☆ International Customs Fees

International orders outside of the US may incur customs fees/duties/VAT/taxes. I am not responsible for collecting, processing, remitting, or paying these international fees and responsibility will be solely up to the customer! Please contact your local customs office for guidance, fee estimations, or questions before purchase.

 

☆ Return Policy

We want you to be happy with your purchase — if there is an issue with your order, we’re here to help.

Returns may be accepted for store credit only under the following conditions:

You contact us within 7 days of receiving your item.

You provide proof of purchase.

Please note:

Shipping fees are non-refundable.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Custom or personalized items cannot be returned or exchanged.

To initiate a return for store credit, please email us with your order number and a brief explanation. The contact form is at the bottom of our home page. 

 

☆ If you have any more questions, please do not hesitate to fill out the contact section on our home page.

 

♡ Thank you so much for supporting small businesses!!